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Here's what to expect for you and your users if you cancel a subscription.Īdmin access Admins can still sign in and access the admin center, and buy other subscriptions as needed. Any customer data that you leave behind may be deleted after 90 days, and will be deleted no later than 180 days after cancellation. We recommend that you back up your data before canceling, but as an admin, you can still access and back up data for your organization while it is in the Disabled stage. If you cancel your subscription before its term end date, the subscription skips the Expired stage and moves directly into the Disabled stage, which is 90 days for most subscriptions, in most countries and regions. To learn more about the protection of customer data, see the Get started with the Microsoft Service Trust Portal. What is "customer data"? Customer data, as defined in the Microsoft Online Service Terms, refers to all data, including all text, sound, or image files that are provided to Microsoft by, or on behalf of, the customer through the customer's use of Microsoft 365 services. *For most offers, in most countries and regions. Global or billing admins can reactivate the subscription in the admin center

Users can't access Microsoft 365, files, or applicationsĪdmins have normal access to Microsoft 365, data, and Office applicationsĪdmins can access the admin center, but can't assign licenses to usersĪdmins can access the admin center to purchase and manage other subscriptions Users have normal access to Microsoft 365, files, and applications ActiveĪzure Active Directory is removed, if not in use by other services The following table explains what you can expect when a paid Microsoft 365 for business subscription expires. This means your users lose access to the Microsoft 365 assets immediately and only admins have access to the data for the next 90 days. If you cancel your monthly subscription, it is disabled immediately (at the date of cancellation).The first-stage starts are the anniversary of the annual subscription, not starting on the date that you turned off the subscription's recurring billing setting.